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Day Three of Palooza 2024 | Connected Healthcare: Connect to Catalyze

Today marked the third and final day of Palooza 2024 | Connected Healthcare and a renewed focus on catalyzing meaningful change across the industry. To celebrate the promise of transformational change, RLDatix honored winners of the inaugural RLDatix Connector Awards and showcased the stories of organizations who have exemplified positive change in healthcare. 

The awards aim to recognize and celebrate initiatives that exemplify the power of connectivity in healthcare, and recipients were selected based on their outstanding contributions to patient safety, operational and financial efficiency and transformational change across their organization. 

“Palooza is the thread that has brought us all together to showcase real, measurable improvements across healthcare,” said Mike Etzinger, Senior Vice President of Global Communications & Marketing Operations at RLDatix. “When we’re connected to innovate through new ways of thinking, as well as showcasing stories and strategies to affect real-world change, we can take meaningful steps to turn ideas into action — and our winners have done just that.” 

Doug Coleman, Senior Program Manager of Risk Management at ChristianaCare won this year’s Empower Award, which highlights the power of transparency in healthcare and a demonstrated commitment to developing a proactive culture of continuous improvement. 

By championing transparency in healthcare, his team at ChristianaCare optimized RL6 advance follow-up and approaches for addressing hospital-acquired infections. Using tailored forms, they have empowered enhanced data collection and shared learnings to provide all caregivers with easy-to-use dashboards that transparently showcase trends and help foster continuous improvements to mission-critical safety measures. 

“RLDatix helps to take the leg work out of data collection so the triads can understand where the trends are,” Coleman said. “It enables us to very quickly see where the opportunities are, so our team can focus efforts on form improvement.” 

Maureen D’Agostino, Corporate Vice President at McLaren Healthcare won the Innovation Award, which celebrates the activation of transformational change through an initiative that addresses organizational challenges. 

Through comprehensive training, standardization, specialized resources and incentive-driven programs, McLaren Healthcare set its health system on a trajectory to success by rolling out rounding across the organization. 

A few years ago, the organization had no accreditation or compliance program and was on the bottom quartile of organizations surveyed by The Joint Commission. In just three years, McLaren reached the top decile and successfully completed the survey cycle — continuing to leverage RLDatix’s technology to keep them on-track and drive even greater reductions in findings for years to come. During this time, the system has gone from limited survey readiness to advanced preparedness and continuous, cross-system learning built around data-driven insights and the pursuit of high reliability. 

When describing the collaboration and buy-in that served as the impetus for her organization’s success, D’Agostino noted, “Each hospital was originally managing things themselves. I said, ‘just follow my lead, and we’ll get there.’ And we were able to.” 

Linda Bucklen, Sr. Project Manager & System Administrator at UPMC won this year’s Catalyze Award, honoring the hard work on the road to high reliability through an initiative improving patient safety outcomes or driving operational and financial efficiencies. 

As the organization shifted from its legacy operating model, Bucklen led the charge in significantly reducing processing errors, eliminating administrative waste, shortening turnaround times and delivering leading risk mitigation practices through RLDatix’s Contract Lifecycle Management software. 

By building more standardized outputs, automated alerts, comprehensive dashboards, document version controls and eSignature for paperless processing, her team was able to become more agile and handle exponential growth within their contracting environment — helping the organization manage through the COVID-19 pandemic and come out stronger on the other side. 

“We got the system going, and it was a cultural change to take what was being done in 30 departments and then centralize it,” Bucklen said, “but the implementation resulted in transparency and fostered workflows in the process.” 

Etzinger closed the event by charging attendees to bring these and other Palooza case studies back to their organizations to help catalyze change themselves: “As you return to your teams, we invite you to share what you learned and strive for safer patient care always and everywhere.” 

Attendees were provided with a digital patient safety toolkit to bring back to their organizations as part of Patient Safety Awareness Week. Access the toolkit here